State Farm® Insurance Agent Derek Knepper

"I have been insured with State Farm through Derek Knepper for almost a decade now. I might be able to get a better rate with another company, but, to be honest, the exceptional customer service that I receive from this agency is second to none. So, it’s not worth it for me to even look around. I primary call the Warren location and I almost always speak with Allison. She is very knowledgeable, pleasant, prompt, and professional to work with. They will continue to have my business for years to come."

"I called and cancelled my coverage on my Porsche 911 late 2000. I noticed when I was over-seas that I still had coverage on that car in 2022. I contacted Derek directly at that time. I received confirmation that he would correct it and I would receive a reimbursement for the mistake. I just checked in the last few days and saw that it was still in corrected recently. They offered me $123 for the roughly 3 years of of coverage that they have stripped me of. Do NOT deal with this team. Maybe you shouldn’t deal with #statefarm"

"I'm sure there's definitely better State Farm offices and agents to do bisness with. I feel they fail in the communication department! I use to have my policies with Bill Anderson's State Farm, before he closed his office. His staff would personally notify me if any red flags occurred with any of my policies. I honestly think this is the worst State Farm Agency in our area. Do yourself a favor and check out some of the other State Farm Agencies in the area. Here's just a few John Campalito Jr. , Michael Guerreri, Rob Donahue and Tinia Howell."

"We switched to Derek Knepper from another state farm agent a few years ago after our last agent and his staff were just not approachable, not helpful, resistant to answer question etc. We could not be happier with our decision to change! Gina is my main go to person any time I have questions, concerns, or need help finding ways to save as much money as possible on our plan and she always takes time to ask about me and my family. WE always have a good laugh or two before our call has ended. Derek checks in periodically to make sure our insurance needs are being met. I don't look at Derek and his staff as being our agent, rather, they are more like family. If you need a State Farm rep, Derek and his staff are by far, the best in the area and I highly recommend this agent."

"My experience with Derek has been positive but his staff is the worst. The young girl in particular is horribly inexperienced even though she's been there long enough. She knows nothing, gives out wrong info and can't explain a thing. She is ruining his business. I'm looking elsewhere."

"I would not suggest this agency to anyone. My husband and I have multiple policies with them including business, homeowners and multiple cars for almost three years now. It has been nothing but issues from the beginning. They failed to add requested coverages until I checked months later and had to demand they be added (thank god nothing happened in this time period). Fail to respond to simple questions and when they do it's with attitude. I get letters in the mail telling me my policies are cancelled or changed and they don't give a heads up or act like they have any clue whats going on. They blame it on corporate but when you call the 800 number they tell you that you have to ask your agent. I fear for the day that I actually have to make a claim because they can't even handle keeping my policy straight from day to day I can only imagine how a claim would be handled. Derek never calls back even though the first time I had issues he gave us his cell and said if there were any other issues to call him. He has some woman from the office call back and she gives me attitude. They clearly have ZERO appreciation for our business. I would have been gone already if it wasnt for the difficulty finding an insurer that covers my type of business. Stay far away. I have NEVER had issues like this with any other insurer."